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Information for Single-Family Lending and Real Estate Professionals
 
Internet Outage

June 28, 2018

Dear Lending Partners:
The Commission is currently experiencing an unforeseen internet service disruption that may last through the end of the week, possibly longer. The outage is affecting our ability to accept new reservations and view uploaded loan documents. Also, lenders are unable to upload documents in the Emphasys system. In an effort to provide continued support to our lenders, we are taking the following measures to assist with new reservations and loan file review.

THE FOLLOWING PROCEDURES ARE TEMPORARY AND WILL BE DISCONTINUED ONCE OUR INTERNET SERVICE IS RESTORED.

NEW LOAN RESERVATIONS – The Commission will post rates on the website by 9:00am as usual. To request a new reservation, please use the following link, complete the form, and click “submit”. Requests received between 9:00am - 4:00pm PST will receive that day’s posted rate. Requests received after 4:00pm PST will receive the next day’s available rate. The Commission will email a reservation confirmation once the request is processed


FILE DOCUMENT UPLOAD – To submit Pre or Post-Closing loan files and file conditions on existing reservations, please email the documents in pdf format to jenni.davidson@wshfc.org. The Commission will print the documents and review in the order received.

Thank you for your understanding and patience during this temporary disruption. We will make an announcement once our service is restored. If you have any questions, please contact Corinna Obar at Corinna.Obar@wshfc.org or 206-287-4414.

 

Questions? Contact Corinna.obar@wshfc.org.

 

 
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