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The Employee Recognition Program recognizes outstanding achievements and contributions of Commission employees. Nominations are submitted by staff and selections are made by a cross-divisional panel of peers. The following text and photos were provided by the Employee Recognition Committee:
Employee of the Year 2012
Left: Executive Director Kim Herman and Employee of the Year Lanakay
Looking at the nomination criteria on the Nomination Application form, The 2012 Employee of the Year, Lanakay Lipp, meets every single criteria.
Asset Management & Compliance is a stressful job with multiple and sometime simultaneous deadlines yet this person manages to meet each deadline proving she handles stress well.
Lanakay shows her creativity and vision by researching and creating or helping to create new guidance for our FAQs, and reviewing utility allowance change requests. She also developed training curriculum for WBARS.
Lanakay shows perseverance with working on a problem until it is resolved. For example, when the IRS released new guidelines for determining utility allowances (required under the Tax Credit program) she worked tirelessly in creating spreadsheets, which makes the process easier for owners, and made the policy and instructions easier to understand.
I believe Lanakay has several outstanding accomplishments including all of her work on WBARS. She continues to work with the programmer and other funders in perfecting WBARS. She does testing, training, trouble shooting and problem solving when hiccups arise and are discovered by our customers or her co-workers.
Lanakay always displays a positive attitude and demonstrates she is a team player on a daily basis. She is always willing to take on additional tasks (cheerfully!). She is never too busy to help a team member and once you give her something (to research or create, or process) she can be relied upon to complete it on time and accurately.
Lanakay shows her personal commitment to her co-workers and the Commission. For example this year she organized the Day of Caring. She found a new venue to help and got numerous staff to assist. It was a great success and also a team building exercise for Commission staff.
Implementing new ideas is something Lanakay does well. She readily jumped in when new utility allowance regulations were released, ready to share her experience and at the same time learn new things to fully and successfully implement new options for owners. Recently, she has worked with another CO to create alternate training formats for our stakeholders. She helps ensure that good ideas are brought to fruition!
Providing Outstanding Quality Customer Service is one of her specialties. When posed with a problem or request she researches the scenario and quickly responds. This is with her co-workers and our clients. She realizes how frustrating it can be to be kept waiting for an answer or resolution to a problem.
Lanakay always displays professionalism in her interactions with fellow employees, funders, and Commission clients. She is unfailingly gracious and tactful in her dealings with everyone.
Being a good communicator is one of her fortes. She is an excellent trainer for Tax Credit Fundamentals and WBARS (as indicated by class evaluations). She is always willing to share her wide breadth of knowledge and experience in the world of property management and with multiple funders. Her expertise has been invaluable in helping to form policies and decision-making.
She always displays a cheerful and calm demeanor. And our division especially appreciates the holiday decorating and goodies she shares with us.
For ALL of these attributes, congratulations to Lanakay Lipp – Employee of the Year for 2012.